Absolute Precision Plumbing & Heating Privacy Policy
This Privacy Policy explains what information Absolute Precision Plumbing & Heating LLC collects through our website and business operations, how we use it, and your choices around text message communications.
Information We Collect
We collect information you provide directly, such as your name, phone number, and email address when you contact us through our website, by phone, or in person to request service. We also collect basic website usage data automatically through Google Analytics, such as pages viewed and general location (city/region level), to understand how visitors use our site.
Cookies and Website Analytics
Our website uses cookies through Google Analytics to measure site traffic and improve the site. You can disable cookies in your browser settings, though some site features may not work as well as a result.
How We Use Your Information
We use the information we collect to respond to service requests, schedule and complete jobs, send appointment and billing-related communications, and improve our website and services.
Third-Party Sharing
We do not sell your personal information. We use Google Analytics to understand website traffic; Google processes this data under its own privacy terms. We do not share your contact information with other third parties except as needed to provide the services you requested or as required by law.
Data Retention and Security
We retain customer and website information only as long as reasonably necessary to provide our services, maintain business records, and comply with legal obligations. We take reasonable steps to protect your information from unauthorized access.
How We Collect Consent Under This Privacy Policy
We collect opt-in consent verbally from our customers. You can opt in either in person at our physical location, or over the phone when you call us.
When you register with us for the first time, we ask for your phone number. Our staff is trained to ask whether you’d like to opt in. This covers SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.
We will verbally inform you that “Message and data rates may apply” and “Message frequency may vary.” You can text HELP for support or more information. You can also text STOP to unsubscribe at any time, and no further messages will follow. We will not share your information with third parties.
SMS Consent Terms & Opt-Out
By submitting our contact form and signing up for texts, you consent to receive text messages from Absolute Precision Plumbing & Heating. We will send messages to the number you provide, and we may use an automatic dialer to do so. Consenting to texts is not a condition of purchase.
Message and data rates may apply, and message frequency varies. You can unsubscribe at any time by replying STOP, or by clicking the unsubscribe link where available. Once you unsubscribe, we will not send further messages. Reply HELP for help.
Questions About This Privacy Policy
This Privacy Policy follows the requirements of the Telephone Consumer Protection Act (TCPA) and current carrier guidelines for SMS communication. You can review the FCC’s consumer guidance on text messages and robocalls to learn more about your rights.
If you have any questions about this Privacy Policy or how Absolute Precision Plumbing & Heating handles your information, please contact us and our team will be happy to help.